Service interruption
A live business activity is blocked or materially degraded. Record impact, affected users and the last successful transaction.
SUPPORT & MAINTAIN
Odoo support for your live business.
Keep daily work moving. Get functional help, technical investigation and maintenance around the Odoo setup your team uses.
UAE business requirementsFunctional & technical servicesScope before quotation
WHAT WE DELIVER
Help for the system you run every day.
From a blocked invoice to a recurring integration issue, we help identify the cause and agree the right action. Support starts with understanding your environment, your working hours and the activities that matter most.
Functional assistance
Help users understand the agreed workflows and resolve day-to-day configuration questions.
Technical investigation
Review application errors and faults with controlled access and relevant evidence.
Integration issues
Investigate failed transfers and connector behaviour within the agreed coverage.
Reporting & configuration
Assess report and setting issues against the source records and approved rules.
Maintenance planning
Coordinate agreed updates and review recurring issues before they keep interrupting work.
Support handover
Record the environment, responsibilities, escalation route and actions taken.
IS THIS THE RIGHT SERVICE?
Coverage that reflects how you operate.
01
Ongoing application support
A defined route for user questions and live issues.
02
Taking over an existing setup
Review the modules, source, licences and known problems first.
03
A focused technical problem
Assess a specific fault and agree the investigation scope.
THE RESULT OF THE WORK
Know what
you’ll receive.
Each engagement has agreed deliverables and a named owner for the next step.
Discuss support coverage- 01A documented setup
- Environment, modules, contacts and dependencies.
- 02Clear support terms
- Coverage, hours, priorities and escalation.
- 03A traceable issue record
- Investigation, action and confirmation with users.
OUR APPROACH
A clear route from enquiry to handover.
- 01
Review
Understand the system and current issues.
- 02
Agree coverage
Set hours, priorities and responsibilities.
- 03
Investigate & resolve
Test the correction and confirm the result.
- 04
Review recurring issues
Plan maintenance or separately scoped improvements.
A LITTLE MORE DETAIL
Worth clarifying
before we start.
What should a support plan cover?
Specify service hours, contact channels, priorities, acknowledgement targets, included effort and exclusions. Application support and hosting responsibility may be separate.
Are new features included?
Enhancements and version upgrades are assessed separately unless expressly included. Defect investigation and new development have different scopes.
How should priorities be defined?
Use measurable business impact such as blocked invoicing, unavailable checkout, affected users or a workaround. The support agreement should define priority levels, coverage and acknowledgement targets without treating every request as an emergency.
What should the monthly support review include?
Review ticket volumes, repeated causes, open risks, environment changes, upcoming maintenance, unresolved ownership and improvement requests that need separate scoping.
Can you support work done by another provider?
A takeover starts with an environment and source review. Missing licences, source or supported components may need separate remediation.
Is 24/7 support included?
Coverage is agreed in writing. No blanket round-the-clock or fixed resolution commitment is advertised here.
Who manages hosting and backups?
The support agreement names the responsible party. These duties are not assumed to be included in application support.
How do we report an urgent issue?
Use the channel in your support agreement and include the affected activity, document reference, time and business impact.
Are response and resolution times the same?
No. Acknowledgement confirms receipt and initial ownership. Investigation and resolution depend on cause, access, provider dependencies, testing and the agreed service terms.
Can support include preventive maintenance?
It can when explicitly scoped. Define the review frequency, environments, backups, update responsibilities, monitoring evidence and approval process for any production change.
No matching questions. Try another term or contact us.
YOUR NEXT ODOO STEP
Let’s talk about your support.
Share your current setup and what you need to change.